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UKGC Announce New Rules for Regulated Casinos...(UK Players Need To Read This!)


Do You Want Tougher Casino Regulation?  

  1. 1. Do You Want Tougher Casino Regulation?

    • I would like to see tougher regulation applied to online gambling
    • I hate the idea of tougher regulation and think it is an extreemely bad idea!

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The UK Gambling Commission (UKGC) have announced a new set of rules that will be implemented in September 2022 for all UK regulated casinos. And quite frankly as a responsible gambler myself it feels like my freedom and choice to do what I want with my money is being taken away. The new rules are going to fail and the migration of gamblers to unregulated casinos, that has already started will speed up uncontrollably.

Below is a statement from the UKGC outlining their plans for regulating the online gambling industry, please read and let me know what you think. Also I have attached a poll with a simple question, are you in favor of tougher regulations or not? Please comment and take part in the poll.




Gambling Commission sets new rules on action for at risk customers

14 April 2022

NEW rules ensuring online gambling businesses do more to identify and take action to protect consumers at risk of harm have been introduced by the Gambling Commission.

The new rules, which come into effect on 12 September 2022, are stronger and more prescriptive, requiring operators to:

  • monitor a specific range of indicators1, as a minimum, to identify gambling harm
  • flag indicators of harm and take action in a timely manner
  • implement automated processes for strong indicators of harm
  • prevent marketing and the take-up of new bonuses for at risk customers
  • evaluate their interactions and ensure they interact with consumers at least at the level of problem gambling for the relevant activity
  • evidence their customer interaction evaluation to the Gambling Commission during routine casework
  • comply with these requirements at all times, this includes ensuring the compliance of third-party providers.

New guidance, which operators are required to take account of, will be issued in June to help them understand and comply with the requirements. We will engage with operators to enable the guidance to take account of queries we receive about the requirements following publication.

Gambling Commission Chief Executive, Andrew Rhodes, said: “Time and time again our enforcement cases show that some operators are still not doing enough to prevent gambling harm. These new rules, developed following an extensive consultation, make our expectations even more explicit.

“We expect operators to identify and tackle gambling harms with fast, proportionate and effective action and we will not hesitate to take tough action on operators who fail to do so.”

The strengthened requirements follow a consultation which was launched to address failings the Commission continued to see among online gambling operators. Although capable of identifying customers who may be harmed by gambling, operators were not always doing so or acting quickly enough. The Commission received approximately 13,000 responses to the consultation and call for evidence. All responses to the proposals were carefully considered to ensure proportionate, robust changes were made.

In the next phase of our programme of work to make online gambling fairer and safer, the Commission will proceed as planned and consult further on identifying customers who are financially vulnerable and tackling significant unaffordable gambling. Further updates will be provided when the consultation launches.

We will continue to work closely with DCMS and take account of the Government’s Gambling Act Review. Our broader programmes of work, focused on identifying customers at risk of harm will also continue, including close engagement with the BGC and ICO on the ‘single customer view’ pilot.

Read the remote customer interaction consultation response.

Note to editors

1 Licensees must use a range of indicators relevant to their customer and the nature of the gambling facilities provided in order to identify harm or potential harm associated with gambling. These must include:   

  • customer spend
  • patterns of spend
  • time spent gambling
  • gambling behaviour indicators
  • customer-led contact
  • use of gambling management tools
  • account indicators

For all media enquiries, please contact the Gambling Commission press office. (SOURCE)



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